Shipping policy

Shipping Policy
Last updated: November 3, 2026

Where we ship
We currently ship to all 50 US states. We do not ship to other countries at this time.

Shipping cost
Shipping is free on every order.

Delivery time
Orders usually arrive within 10–15 business days (Monday to Friday, excluding holidays). This includes 1–3 days to prepare your order plus transit time. During peak seasons such as Black Friday or the holidays, delivery may take a few extra days.

Where we ship from
Your order ships directly from one of our fulfillment partner’s international warehouses. If you order more than one item, they may arrive in separate packages at no extra cost.

Tracking
Once your order ships, you’ll receive an email with your tracking number. It may take 2–5 days for the first tracking updates to appear.

Customs and import fees
Our shipping method is designed so you don’t pay extra at delivery. If a carrier ever asks you for import fees, please contact us before paying and we’ll help you.

Delays, lost or damaged packages
If your order hasn’t arrived within 30 days of purchase, or tracking shows it was lost, email us at scharalucasonline@gmail.com with your order number. We’ll reship it for free or give you a full refund. If it arrives damaged, send us a photo and we’ll replace it or refund you, as described in our Refund Policy.

Shipping address
Please double-check your address before placing your order. If you made a mistake, email us as soon as possible and we’ll fix it if your order hasn’t shipped yet. If a package is returned because of an incorrect address or failed delivery attempts, we can reship it at your cost or refund the order minus shipping costs.

Contact
Questions about your shipment? Email scharalucasonline@gmail.com.