Refund policy

Refund & Return Policy
Last updated: November 3, 2026

We want you to love your KLIPO. If something goes wrong with your order, we’ll make it right.

Damaged, defective or wrong item
If your item arrives damaged, defective or isn’t what you ordered, email us at scharalucasonline@gmail.com within 30 days of delivery with your order number and a photo of the issue. We’ll send you a free replacement or a full refund, whichever you prefer. You don’t need to send the item back.

Order not received
If your order hasn’t arrived within 30 days of purchase, or tracking shows it was lost, contact us and we’ll reship it for free or refund you in full.

Change of mind
Because our products ship directly from our fulfillment partner, we do not accept returns or exchanges for change of mind or for orders that were delivered as described. Please check the product details and compatibility (MagSafe iPhone, or a magnetic case/ring for other phones) before ordering.

Cancellations
You can cancel your order free of charge within 12 hours of placing it, as long as it hasn’t shipped yet. Just email us.

Refunds
Approved refunds are issued to your original payment method (PayPal or card) within 5 business days. Your bank may take a few extra days to show it.

Contact
Questions? Email scharalucasonline@gmail.com. We reply within 1–2 business days.